Troubleshooting Login Issues

# Troubleshooting Login Issues

Forgotten Password

1. Click "Forgot Password" on login page

2. Enter your registered email

3. Check inbox for reset link

4. Create new password (minimum 8 characters)

5. Try logging in again

[!WARNING]Password reset links expire after 24 hours for security.

Account Locked

After 5 failed attempts, accounts lock for 30 minutes. * Wait for the lockout period * Use password reset if needed * Contact support for immediate unlock

Email Not Recognized

Possible causes: * Typo in email address * Using different email than registered * Account was created with social login * Account doesn't exist yet

Two-Factor Authentication Issues

If you can't receive 2FA codes:

1. Check SMS delivery isn't blocked

2. Verify phone number is correct

3. Try backup codes

4. Contact support for 2FA reset

Browser-Specific Issues

Cookies Disabled

CoveTalks requires cookies for authentication:

1. Enable cookies in browser settings

2. Add covetalks.com to allowed sites

3. Clear existing cookies and retry

Cache Problems

Clear browser cache: * Chrome: Ctrl+Shift+Delete * Firefox: Ctrl+Shift+Delete * Safari: Cmd+Shift+Delete * Edge: Ctrl+Shift+Delete [!TIP]Try incognito/private browsing to isolate the issue. Contact support with: * Your email address * Browser and version * Error messages * Screenshots if possible